![]() Intermediate understanding of networking and internet protocols: Intermediate understanding of networking and internet protocols (osi model, tcp/ip, cidr, snmp)Įxperience working within multiple ticket systems and/or customer portals Strong knowledge of data center equipment and cabling Structured cabling, termination, and testing following bicsi standards Physical configuration and maintenance/troubleshooting of x86 hardware Linux and windows networking, operation, and troubleshooting Passion for learning, teaching, and collaborating knowledgeĪbility to see and read details on equipment both near and farĪbility to travel worldwide when needed (approximately 15-20%) Strong understanding of microsoft windows and common linux distributions (server 2, centos, ubuntu server lts, rhel)Ībility to work typically monday-friday each week with some flexibility on time based on scheduled workĮxcellent written and verbal interpersonal communication skills Minimum of 4 years of experience, preferably in a data center or tech support environment Strong experience in troubleshooting/fault isolationĪbility to manage multiple priorities in utilizing our ticketing system Keep track and audit inventory of stock that is being stored at each site Provide detailed instructions on how to perform server and network troubleshootingĪnswer phones and maintain deft`s high-quality standards for remote hands support Lead support efforts internally and externally for remote deft facilities via tickets, slack, and other means, as necessaryĪssist our warehouse team with sending and receiving domestic and international shipments Interface with remote customers, our data center facilities, and hands support providers Other data center related duties as assigned Stay engaged and current with deft internal communications and company-wide announcements Manage additions and removals of personnel from access lists Represent our company as a point of contact for incidents, escalations, and maintenances Travel to sites in and outside the united states for auditing or assisting on projectsĪdd and update our internal documentation for multiple locations and third-party providersįunction as the internal subject matter expert for our non-staffed data center locations Review and reconcile third-party remote hands charges as they pertain to internal and customer requests Work independently to manage support for projects at multiple data center facilitiesĮnd-to-end trouble ticket handling, troubleshooting, and resolution Manage our on-site support at remote facilities through multiple third-party ticket systems ![]() At deft, we are our clients’ most trusted advisorYou might recognize us by our prior name and legacy as servercentral turing group, but deft reflects who we are and the capabilities we bring to our clients every dayThe deft team humanizes technologyWe actively listen to our clients, learning and collaborating to develop tailored proposals that perfectly fit their needsThen we proceed to design, build, operate, secure and scaleunique technology solutions with a singular purpose: to deftly deliver on the promise of technologyOur ideal candidate is passionate and knowledgeable about hardware, software, and computers, but is always willing and excited to learn moreThey have several years of computer experience whether it`s taking them apart, putting them back together, or building in-home networksThey love gaming in their spare time, keep up with the latest tech blogs, and always have an eye out for the best distribution of linux.
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